Tag Archives: TMF

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]

Defining SOA, SDP and IMS; and how they fit together

I would like to thank Jeroen Visser from BT for his suggestion of this article to explain SOA, SDP and IMS; and then explain how they fit together. Service Oriented Architecture Defined SOA (Service Oriented Architecture) has emerged as a successful integration framework for BOSS (Business and Operational Support Systems) within operators.  We are now […]