Tag Archives: local government

CXTech Week 18 2024 News and Analysis

The purpose of this CXTech Week 18 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Textizen, Public Engagement using Telecom APIs

I had the good fortune to talk with Serena Wales, CTO of Textizen, about how they are using SMS to encourage people to be more involved in their communities, non-profits and local government.  Textizen uses SMS because of its ubiquity to engage people through surveys, over 90% of Americans have text. Textizen began at a […]