The purpose of this CXTech Week 47 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers.
You can sign up here to receive the CXTech News and Analysis by email or by my Substack. Please forward this on if you think someone should join the list. And please let me know any CXTech news I should include.
It’s been 6 weeks since the last CXTech news and analysis. TADHack and TADSummit kept me busy, with impressive results that demonstrate the importance of honesty and integrity.
Covered this week:
- Remember, Remember the 5th of November
- TADHack and TADSummit
- The Great LATAM A2P SMS Robbery
- A few other articles worth your time…
- RTC Security Newsletter Oct
- People, Gossip, and Frivolous Stuff
Remember, Remember the 5th of November
I’ll begin with Eric Troutman, the Czar of the TCPA. Eric explains the unique time we’ve entered in American politics. It’s not a political speech, its accurate on how America has got to this situation. The separation of powers is no more. This is a unique time in America’s history and anything could happen, that is not an overstatement.
TADHack and TADSummit
TADSummit
Thank you to everyone who took part in TADHack and TADSummit. In a TADSummit article I review the secret sauce of these events, honesty and integrity.
Over the past month we had close to 50k views of the videos on YouTube for TADSummit. On Linkedin close to 70k impressions, I use Linkedin to promote the weblog articles that include the videos.
The impressions peak on Linkedin around Oct 31st was mostly from ‘By The Numbers, The Honest CPaaS Review‘, ‘Wadaro, how in-SIM software is revolutionizing telecoms‘ and ‘Sponsor Keynote. The Rise and Rise of vCon, Thomas Howe.‘
To see all the world class, no BS content from TADSummit I’ve updated the agenda with links to the blogs about each presentation. Each insightful presentation deserves and received separate detailed analysis.
TADHack
TADHack 2024 was as much a blast as the first TADHack in 2014.
The people of TADHack make it special: developers, sponsors, partners running locations, Universities, and everyone that helps out with this massive global event focused on programmable communications. I’m proud of what we achieve every year through working together and showcasing talent and innovation from around the world.
We had people taking part from Sri Lanka, Malaysia, Singapore, South Africa, Kenya, Uganda, Nigeria, UK, Mexico, USA, and Tanzania.
Location sponsor hSenid Mobile has been with TADHack since the beginning, and Sri Lanka delivers amazing hacks every year. hSenid Mobile provide the most successful telco CPaaS, check out Dinesh’s keynote at TADSummit 2024, multi-channel including WhatsApp are core parts of their product.
This year’s sponsors brought a variety of cool new technologies to play with:
- STROLID brought a file type, vCon, a PDF for conversations.
- TSG Global brought TNID (Trusted Number ID), trusted communications.
- SWAIG (SignalWire AI Gateway) enabled AI to be added to communications at scale with impressive tooling and guidance.
- hSenid Mobile, Sri Lanka location partner, offered Ideamart and WhatsApp AI. Check out Ideamart, the most popular development method remains its no-code templates from 2013.
- Addition resources used include SCITT, and Africa’s Talking.
Read more here: Wrapping up TADHack 2024 and Call for Sponsors and Partners
The Great LATAM A2P SMS Robbery
What is happening to businesses in LATAM is dishonest and upset me greatly.
Businesses in LATAM are being subjected to 250%, 267%, and 6600% price increases for international A2P SMS as global aggregators squeeze out the local aggregators. And we’re seeing even local A2P SMS price increases of 1125%.
Please read the article linked from the title, the data is gathered from across the LATAM industry. In Asia there are similar dishonest activities, which I’ll cover next year. Stealing from customers is illegal and simply wrong. Yet the industry bodies do nothing, not even exposing the truth, shame on them.
Coming soon I’ll have podcasts interviewing local aggregators / businesses and how they are managing the transitions in their businesses to survive. I find their stories uplifting in overcoming adversity.
A few other articles worth your time…
To not overload you, here are a few more articles I think are worth your time:
Podcast 96: TADSummit Innovators. Igor Boshoer, Clerk Chat
Podcast 95: Truth in Telecoms, It takes a village to raise AIT, Muhammad Wahab Sultan
Programmable Global Carrier Digital Services, Sebastian Schumann, Deutsche Telekom – this is what a telco CPaaS should look like, or like hSenid Mobile, see their TADSummit keynote.
Does anyone know what is going on at Vonage? – over 20k Linkedin impressions for this article.
RTC Security Newsletter Oct
Sorry Sandro for the hiatus in promoting your newsletter. Thanks for the reference to TADSummit’s work on AIT.
New White Paper: DTLS “ClientHello” Race Conditions in WebRTC Implementations
Inside the FBI’s Secret Encrypted Phone Company ‘Anom’ – Joseph Cox
Not part of the newsletter, but on topic. China’s hacking of the US Telecoms network is massive.
People, Gossip, and Frivolous Stuff
David Walsh is now at Strolid, Inc. as the Head of Strategic Alliances and Business Development. I’ve known Dave for over a decade, as CEO of VoIP Innovations he was a sponsor of TADSummit and TADHack, see Eric Good’s pitch below.
Fran Heeran is now the VP Global Telecoms Business at Red Hat. I’ve know Fran for since his time at Aepona, about 15 years ago.
Olle E (oej) Johansson is the cofounder of SBOM Europe.
Arvind Rangarajan is now Director of Solutions Marketing at IntelePeer. I’ve known Arvind for close to one decade, since his time in Broadsoft.
Eric Good is now Sr. Mobile Engineer at NBC Sports Next. Here is one of Eric’s many excellent hacks at TADHack 2019.
Ronan McLaughlin is now Senior Director, Consumer Wholesale in Verizon Consumer Group. I’ve known Ronan for almost 20 years, since time in Ericsson.
Sergio Gil Luque is now with Meta.
Amit Bhosale is now Engineer TAC PCRF at Jio Platforms Limited (JPL)
Blake Dournaee is now Senior Product Manager at Nucleus Security. I’ve known Blake for over one decade. We first met during his time at Intel, where he was suffering from a lack of sleep due to his new baby 🙂
Dan Graves has joined Zscaler as SVP, Product and Technology Marketing. I’ve known Dan for 15+ years, since his time at Symantec.
Anne Valérie Heuschen is now International Corporate Affairs Lead at Proximus Group.
John Murtagh is now Chief Technology Officer at ReveNet -Revenue You Can Trust
Shannon Bruner is now Learning And Development Program Manager at US Signal
Cath Bryant is now Head of Sales at Up Learn. I’ve known Cath for over one decade, we met during her time at Informa.
Gerçek Akça is now a Senior Architect at Etiya. I’ve known Gerçek for over one decade, since his time at Netas.
Miguel Santa Cruz is now a senior consultant at ATX Networks Corp.
ASHWANI SINGH is now a Senior Specialist Technical Support at Nokia
You can sign up here to receive the CXTech News and Analysis by email or by my Substack.