Tag Archives: litany of excuses stifling innovation

Staring into the Abyss

At the OpenCloud Customer Forum this week I gave a presentation focusing on why retaking control over service innovation is essential for telcos’ survival, the slides are shown below. The presentation opens with the usual ‘doom and gloom’ presented by many who have an agenda, “It’s all bad so buy our ‘snake oil’ and you […]

Simple Service to Improve Communications Success

Operators must focus on ways to improve communications success to remain relevant as the customer’s primary communications service provider, that’s the one that gets paid rather than giving it away.  From my projects I have lists of hundreds of services operators could launch to improve on the basic communications experience, including the one mentioned below.  […]