The purpose of this CXTech Week 45 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers.
You can sign up here to receive the CXTech News and Analysis by email. Please forward this on if you think someone should join the list. And please let me know any CXTech news I should include.
CPaaS now accounts for 87% of total revenues (Twilio’s Q3 was $448 M). With 2,015 active CPaaS customers (compared with 208,000 from Twilio). Zoom being one of Bandwidth’s bigger ones. This article is a good comparison between the two stocks.
Unfortunately Inference Solutions pulled out of TADHack-mini Orlando this year when Enterprise Connect cancelled their scheduled event. However, all other sponsors kept with us and generated excellent results.
Symbl.ai sponsored TADHack Global, and had an impressive line-up of hacks, as reviewed here. And back in February of this year TADHack-mini Phoenix sponsored by Avaya used Dialogflow for the conversational agent, with again great results.
Intelepeer’s Atmosphere CPaaS enables companies to communciate with customers through voice, SMS, and social messaging, provide AI-enabled automation and communications routing, and access on-demand analytics for actionable intelligence.
Atmosphere CPaaS Connectors for contact centers makes it easy to bring these features into existing premise-based platforms from vendors such as Cisco and Avaya. Enterprises short on time or resources can also utilize IntelePeer’s Atmosphere Managed Solutions for ongoing integration and configuration support.
The week kicked off with an Invited Keynote: Engaging Developers Steven Goodwin, Award-winning CTO, author, keynote speaker, and developer.
Next came the Serverless and RTC panel I’m proud to have been part of where the following thought-leaders discussed why RTC adoption of serverless is lagging other industries, what it means wrt industry competitiveness, and ways to overcome those barriers.
At TADSummit we try to keep it real, not giving in to the incessant BS, to help people make decisions that are best for them. In the Sangoma Keynote, Jim Machi gave our fastest keynote presentation (12 minutes) setting out a vision for the mid-market in programmable communications. As well as some interesting tidbits on what he’s seeing with customers through the pandemic.
Last year Miles Cheetham gave an excellent presentation at TADSummit EMEA 2019 on challenges and opportunities facing the banking industry, while he was Head of Propositions at OPEN BANKING. He’s back to present on Open Banking…Energy…Telecom. In this presentation he reviews the success of open banking, with 273 new providers (think 3rd party developers) with over 2 million customers. I’m a fan of what Miles has achieved in Open Banking as a template for open telecoms. If only there was a why to make Open Telecom happen…
We wrapped up the week with the Radisys keynote presentation from Adnan Saleem, CTO Software and Cloud Solutions, Gamifying the User’s Journey and the CSPs Service Offering. Adnan managed to give a great presentation, demo and Q&A, all within 23 mins, well done!
All the published presentations are available in the TADSummit EMEA Americas Agenda, and the weblogs on each presentation include the Q&A in the comments section.
Always worth a read, I recommend you subscribe. A new standard, ISO 180313-5, is about to be released which defines how to store a driver’s licence in a mobile phone instead of on a plastic card. Instead of handing over your driver’s licence to a police officer, bartender, etc (the ‘verifier’) you will be able to tap phones and only release the information that is required by the verifier. The licence is encrypted and privacy protected making it much more secure than a plastic card.
Some jurisdictions (e.g. NSW in Australia) already have smartphone-based driver’s licences. A global standard will make this much more usable. It is noteworthy that similar technology could be used to create a COVID-19 vaccination ‘passport’ thereby freeing up the economy as people are vaccinated.
People, Gossip, and Frivolous Stuff
Congratulations to Ann Marie Vega who is now VP, Customer Success Offers & Strategy at Genesys. I’ve known Ann Marie since we were both in Lucent Technologies.
Well done Louise Summerton for starting a new position as Chief Of Staff to Intel Chief People Officer at Intel Corporation. Louise brought Intel in as a sponsor of TADHack Global in 2015.
Well done to Harrish Posa who is now Head Of Marketing Communications at Vimta Labs.
Claudia Reithofer is now Assistentin im Bereich Technologien des digitalen Wandels at VDI/VDE Innovation + Technik GmbH. Claudia was part of tyntec for many years.
Ben Toner added the position of Wi-Fi and Converged Network Expert at Real Wireless.
João Camarate Silva added the position as Startup Mentor at Demium.