The purpose of this CXTech Week 22 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The purpose of this CXTech Week 19 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
The purpose of this CXTech Week 15 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]
UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]
When Tyntec bought from Iris Wireless its peering agreement with Syniverse and SAP, one of only three contracts in existence, they opened up the old boys club of carrier interconnect in the US. Now tyntec are proposing to address one of the other dysfunctions of the US market by making long code A2P SMS work […]
I’ve not attended MWC (Mobile World Congress) for quite a few years, and I’ll not be at MWC 2017. I reviewed back in 2015 some of the reasons in this weblog, MWC is Broken. For this year, you’ll likely see most of the usual faces, but for many of the vendors there will be fewer demos […]
TADHack has been running for less than two years, and in that time we’ve had over 200 amazing hacks created at the events, tens of which have gone or are in the process of going commercial. At the end of this weblog we list them out so you can see all the impressive concepts created […]
The IIT RTC Conference and Expo is a globally recognized collaborative event, where industry and academia connect. Leveraging its unique academic setting, this annual conference brings together technical professionals and business executives from the data and telecommunications industry, standards bodies, policy and regulatory institutions, and academic educators and researchers to promote an open exchange of […]
LTEAsia remains one of the best, if not the best event, to meet with most of the region’s CxOs. Its not too big, and not too small. Numbers appeared slightly down on 2 years ago when I last attended, but the quality of attendees remains as high. I was chairing the Signaling Focus day, the […]
Let me kick off with an obvious statement but it needs repeating: WebRTC is about communications not just telephony. Which has an important corollary: telephony is not dead, its just becoming a bit-part in the emerging web-centric communications landscape. The first ever WebRTC Global Summit ran from March 31st – April 2nd in London. Congratulations […]