Tag Archives: Whatsapp

CXTech Week 46, News and Analysis

The purpose of this CXTech Week 46 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 45, News and Analysis

The purpose of this CXTech Week 45 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 32, News and Analysis

The purpose of this CXTech Week 32 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 28, News and Analysis

The purpose of this CXTech Week 28 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 24, News and Analysis

The purpose of this CXTech Week 24 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

From IM to the First Point of Contact with the Internet (FPOCI)

IM (Instant Messaging) / chat has been around for a long time. Before AIM (AOL Instant Messenger, 1997) and ICQ (Internet Chat Query, 1996), there was the command line function ‘chat’ on unix (early 1980s) which evolved into IRC (Internet Relay Chat,1988); and for the VMS (Virtual Memory System) crowd there was phone (sometime in […]

Telecom API Consolidation

Following the trend of telecom API consolidation BICS has bought Telesign. I prefer to use the term programmable telecoms, as you can see in the diagram below the market is much more that just APIs. Services using programmable telecoms have become an essential part of the market, and underpin Telesign’s success. BICS (previously known as Belgacom […]

Summer Madness. Beware those heralding digital transformation and API business models

It must be the additional heat from global warming bringing the summer madness out early. This is just a selection of the silliness I see pass through my inbox today on the way to the deleted folder. Digital Transformation still keeps being used as if it means something. Digital was cool in the ’70s, just […]

Enterprises are Now Driving the Bulk of Telecoms Innovation

Apidaze, Nexmo, Flowroute, Telestax, Tropo, Twilio and many more are leading the way in telecoms innovation. That is easily embeddable in applications, services and business processes. We’ve seen many early adopters of this trend achieve phenomenal success, for example: Leaders of the on-demand services movement like Uber and Airbnb in connecting customers to their back-end […]

The Network of Last Resort – What Viber Nexmo Deal Means

Nexmo recently announced a partnership with Viber for application to person communications over Viber’s messaging platform via Nexmo’s Chat App API.  I’ve been warning about the risk to telcos of becoming the communications network of last resort for many years. This deal heralds the turning point in A2P (Application to Person) communications that will lead to the […]