Tag Archives: WebRTC

CXTech Week 27, News and Analysis

The purpose of this CXTech Week 27 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 21, News and Analysis

The purpose of this CXTech Week 21 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 15, News and Analysis

The purpose of this CXTech Week 15 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 13, News and Analysis

The purpose of this CXTech Week 13 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 12, News and Analysis

The purpose of this CXTech Week 12 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

What’s in a Name? Finding a better handle for Programmable Telecoms.

When I first learned of the word FinTech, I thought, “Oh! A group noun for digital banking, finance, insurance, and crypto currencies. A handy moniker for a collection of related services, and at least it avoids using the dumbass term digital.” That handle has stuck and driven broad recognition of the category for investors, press, […]

Programmable Telecoms Evolution at IIT RTC Conference and TADHack Chicago Winners

On Wednesday 17th Oct I gave a keynote at the IIT RTC Conference covering Programmable Telecoms Evolution along with the 3 winners from TADHack Chicago. The slides from the session are shown below, and you can see the keynote video here. This link is the live stream, so you’ll have to hunt through it. Just […]

What is a CPaaS? TalkingHeadz with Dave Michels and Evan Kirstel

I was fortunate to be invited to take part in a conversation with Dave Michels and Evan Kirstel, TalkingHeadz. The focus was: what is a CPaaS (Communications Platform as a Service)? I consider the term CPaaS to be as dumbass as Cloud Communications. They were both created when referring to cloud was ‘essential marketing cool’. And […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

On cPaaS, UCaaS, WebRTC

I’ll start with some definitions. cPaaS – communications platform as a service. Its a telecom app server running in the cloud and a bunch of carrier interconnects that enable telecoms (voice, video, messaging, identity, payments, etc.) over the internet / PSTN between people and things. Its generally accessed using an API, but SDKs, GUIs, and […]