Tag Archives: voice

Free and Open Source Software in Telecoms / Communications. Issues and Likely Development.

Why talk about FOSS? This article was stimulated by a number of factors: Olle’s sadness at Digium Asterisk Hardware Device Interface (DAHDI) no longer being supported; I’m currently running an annual open source telecom software survey; and I was rereading the HBR article “The Digital Economy Runs on Open Source. Here’s How to Protect It“. Before […]

Why has service innovation in programmable communications been difficult for carriers?

This article was stimulated from a weekend conversation where I realized the historical context for service innovation in carriers is being overlooked; and the history of programmable communications in telecoms is being rewritten. Through the ‘90s When I first joined BT Labs I worked on OEICs (Opto-Electronic Integrated Circuits), after previously working on HEMT (High […]

CXTech Week 16 2023 News and Analysis

The purpose of this CXTech Week 16 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

It’s All Just Programmable Communications, or Programmable Telecoms if you Prefer

I’ve noticed some common mistakes from analysts when they review the CPaaS, UCaaS, and CCaaS market(s). Or the enterprise communications market (employee and customer) to take a customer-centric view. The mistakes stem from several sources: Grouping aggregators and CPaaS together as ‘CPaaS’ providers, it’s a bifurcated market, as explained in the simple programmable communications model, […]

CXTech Week 1 2022 News and Analysis

The purpose of this CXTech Week 1 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 5 2021 News and Analysis

The purpose of this CXTech Week 5 2021 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 22, News and Analysis

The purpose of this CXTech Week 22 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

Telco CPaaS Revisited

I’m seeing a resurgence in telco CPaaS (Communications Platform as a Service) initiatives. However, I’m seeing mistakes being repeated from the past, important learning points from successful telco CPaaS programs being ignored, and a broader misunderstanding on the role a telco plays with CPaaS in their countries of operation. Hence the focus of this weblog […]

Voxeo Lab’s Ameche delivers “Apps in your Calls™” to Stabilize and Grow Voice, Video, Messaging, and Value Added Service Revenues, an over $1 Trillion Market

Voxeo Labs announced today the availability of Ameche, a Communications Platform as a Service (cPaaS) that delivers “Apps in your Calls™” to stabilize and grow voice, video, messaging, and value added service revenues, an over $1 trillion market. Ameche is a developer platform that provides the tools, execution environment and revenue models for a new […]

LTE Asia 2012 Summary

LTE Asia proved to be a refreshingly frank, open, and interesting event.  With 800 attendees over the 2 days, some of the sessions I attended were packed with standing room only.  At the end of this article are some slides with a few of the many highlights from the conference, and a few of my […]