Tag Archives: VAS

What is a CPaaS? TalkingHeadz with Dave Michels and Evan Kirstel

I was fortunate to be invited to take part in a conversation with Dave Michels and Evan Kirstel, TalkingHeadz. The focus was: what is a CPaaS (Communications Platform as a Service)? I consider the term CPaaS to be as dumbass as Cloud Communications. They were both created when referring to cloud was ‘essential marketing cool’. And […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

Voxeo Lab’s Ameche delivers “Apps in your Calls™” to Stabilize and Grow Voice, Video, Messaging, and Value Added Service Revenues, an over $1 Trillion Market

Voxeo Labs announced today the availability of Ameche, a Communications Platform as a Service (cPaaS) that delivers “Apps in your Calls™” to stabilize and grow voice, video, messaging, and value added service revenues, an over $1 trillion market. Ameche is a developer platform that provides the tools, execution environment and revenue models for a new […]

What WebRTC means to Telecoms

As promised in the IMS World Forum summary article, here is a quick review of WebRTC (Web Real Time Communications).  WebRTC is a HTML5 standard being drafted by the World Wide Web Consortium (W3C) and the Internet Engineering Task Force (IETF), the project began in early 2011.  The framework was open sourced in June 2011 […]

SDP Asia Hightlight. BubbleMotion: Evolving from a VAS to an App Provider

The 6th SDP Asia Summit 27-30 March was reviewed previously here and here.  Tom Clayton gave an excellent presentation on BubbleMotion’s transition from being VAS (Value Added Service) provider to being an App provider at the conference, his case study is the focus of this article. Use of applications on smartphones is growing rapidly in […]

Summary of SDP Asia, Mobile VAS, Smartphone Apps & OS, and Convergent Billing Conference

The 6th SDP Asia Summit was held in conjunction with 3 other conferences: Smartphone Applications & Operating Systems (OS) Asia 3rd Mobile Value Added Services Asia OSS/BSS & Convergent Billing Asia The SDP Asia Summit and Convergent Billing Asia were run as a single stream which made sense as they are both platforms necessary to […]

Missing the Point – Focus on Being Good at Communications

I was thinking the other day how little I now use my phone for day-to-day communications, and then started to think, why is that? To start with operators have been rather unsuccessful with their communication VAS (Value Added Services) – most people call them communication apps these days.  There are hundreds of them, for example […]

T-Mobile’s Latest Customer Service Failure

My experiences with being a customer of a mobile operator have not been as good as most of my other service provider experiences.  There is a significant gap between what we say and do as an industry.  I covered T-Mobile’s extortionate billing and their poor customer service experience compared to Amazon.  The last straw came […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]

Operators must take their IN Open Source

The analogy I’m drawing here is between an operator’s IN platform and an enterprise’s / web service provider’s application server. The Intelligent Network (IN) enables both fixed and mobile operators to differentiate their proposition by providing value-added services in addition to the standard voice and messaging telecom services such as PSTN, ISDN and GSM services […]