Tag Archives: Value Added Services

What is a CPaaS? TalkingHeadz with Dave Michels and Evan Kirstel

I was fortunate to be invited to take part in a conversation with Dave Michels and Evan Kirstel, TalkingHeadz. The focus was: what is a CPaaS (Communications Platform as a Service)? I consider the term CPaaS to be as dumbass as Cloud Communications. They were both created when referring to cloud was ‘essential marketing cool’. And […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

What WebRTC means to Telecoms

As promised in the IMS World Forum summary article, here is a quick review of WebRTC (Web Real Time Communications).  WebRTC is a HTML5 standard being drafted by the World Wide Web Consortium (W3C) and the Internet Engineering Task Force (IETF), the project began in early 2011.  The framework was open sourced in June 2011 […]

Missing the Point – Focus on Being Good at Communications

I was thinking the other day how little I now use my phone for day-to-day communications, and then started to think, why is that? To start with operators have been rather unsuccessful with their communication VAS (Value Added Services) – most people call them communication apps these days.  There are hundreds of them, for example […]

T-Mobile’s Latest Customer Service Failure

My experiences with being a customer of a mobile operator have not been as good as most of my other service provider experiences.  There is a significant gap between what we say and do as an industry.  I covered T-Mobile’s extortionate billing and their poor customer service experience compared to Amazon.  The last straw came […]