Tag Archives: unified communications

CXTech Week 9 2020, News and Analysis

The purpose of this CXTech Week 9 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 1 2020, News and Analysis

The purpose of this CXTech Week 1 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

What’s in a Name? Finding a better handle for Programmable Telecoms.

When I first learned of the word FinTech, I thought, “Oh! A group noun for digital banking, finance, insurance, and crypto currencies. A handy moniker for a collection of related services, and at least it avoids using the dumbass term digital.” That handle has stuck and driven broad recognition of the category for investors, press, […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

On cPaaS, UCaaS, WebRTC

I’ll start with some definitions. cPaaS – communications platform as a service. Its a telecom app server running in the cloud and a bunch of carrier interconnects that enable telecoms (voice, video, messaging, identity, payments, etc.) over the internet / PSTN between people and things. Its generally accessed using an API, but SDKs, GUIs, and […]

Summary of Cloud Asia 2013

Cloud Asia delivered its third year co-organized with Singapore’s IDA (Infocomm Development Authority) with 400+ attendees.  My workshops on Cloud Computing and Big Data and Real-Time Analytics ran in parallel with the main conference and were packed with 40-50 people in each session.  Cloud Asia continues to be the most frank and focused discussion on […]

Genband Perspectives13 Event: An Answer to “IMS. What Choice do You Have?”

Genband ran Perspectives13 over the 29 April – 2 May, customers from over 80 countries came together to see how Genband are bringing  their communications platforms and services together.  Genband has both built and bought a portfolio of communications-centric products across telco and enterprise, see M&A history at the end of this weblog: from the […]

OpenCloud Round Table: The Game has Changed

I recently took part in a round-table discussion in London organized by OpenCloud on the changes occurring within the telecoms landscape: how operators need to change to keep up with market dynamics, with a focus on innovation in services and service-charging.  This was in conjunction with OpenCloud’s launch of Rhino Sentinel to help operators boost […]

Unified Communications Questionnaire

Unified communications is not new, its been around for nearly a decade.  My start-up Teltier 10 years ago was promoting services such as missed call summary, instant conferencing and messaging, as well as unified communications (UC).  There’s nothing like being painfully too early to market 🙂  Unified communications is the integration of real-time communication services […]