A previous article provided ‘A Managed Services Primer.’ Managed Network Services (MNS, aka Outsourced Network Operations) was a $10B business in ’08, with a CAGR (Compound Annual Growth Rate) of 16%. Europe accounts for 45% of the market. The leading supplier in the market, Ericsson, rips-out other supplier’s equipment and installs its own in the […]
Facebook, Google, Amazon, and Yahoo! are continuously offering new services for customers to experience, then refining those services within weeks/months based upon customer feedback. The typical operator product development process is usually: an opportunity is identified, market research is performed, a project is created once budget can be found, the new product development process runs […]
Telephony was the first user generated content (UGC) service. Operators provide a pipe, and we filled it with a conversation. It fulfills a basic human need, the need to communicate, and as been successful around the world. As telecommunication services become more sophisticated we’re witnessing a divergence amongst operators on service success. The roots of […]