Tag Archives: UCaaS

Twilio Flex does a Microsoft

Microsoft built Windows, a platform that enabled people to create cool stuff, like spreadsheets, word processors, lots of enterprise desktop applications. Microsoft copied the high margin cool stuff built on Windows, and soon their software became the default.  This is what we’re seeing with Twilio Flex. BTW, browsers were not high margin, hence the delay […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

On cPaaS, UCaaS, WebRTC

I’ll start with some definitions. cPaaS – communications platform as a service. Its a telecom app server running in the cloud and a bunch of carrier interconnects that enable telecoms (voice, video, messaging, identity, payments, etc.) over the internet / PSTN between people and things. Its generally accessed using an API, but SDKs, GUIs, and […]

Enterprise Connect, TADHack, Programmable Telecoms

In a couple of weeks we have TADHack-mini Orlando, just before Enterprise Connect. We’ve run hackathons before other events, such as TADHack-mini Japan before the big WebRTC Conference in Japan, and for several years ran TADHack-mini London before the WebRTC Global Summit. Its a great way to demonstrate what programmable telecoms means in practice. This […]