Tag Archives: TMO

What’s happened to the Mobile Phone Experience?

UPDATE June 27th: My TMO complaint was escalated and the agent, reviewing my case before contacting me, did one simple thing: asked me if moving back to my old plan would solved the problem. My immediate response was ‘Yes!’ I’m moving back to my old plan in July. Across credit card companies, banks, utilities, other […]

Start-ups to Watch: myaNUMBER Simple, Secure Family Communications using Telecom APIs

At the AT&T Developer Summit myaNUMBER gave an excellent presentation of their Telecom API-enabled service, there’s a sweet video demonstration at the end of this article.  At the AT&T event I was fortunate to have Voxeo Labs introduce me to the founders of myaNUMBER, John Wantz, Chief Dad, and Kyle Schei, Ops Dad; and we […]

SDP World Summit and Broadband World Forum

We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted.  The slow pace shows the strength of state-granted duopolies / oligopolies.  Though we’re seeing a mounting chorus in the […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]