Tag Archives: TMF

Shooting from the Hip

I thought I’d keep this article punchy as I’m full of a cold, so would rather just shoot from the hip than think too much on some of the topics I’ve discussed on my calls this week There are some numbers in here, so its not just rambling opinion. Cisco bought market share, all the UC […]

Summary of the WebRTC Pre-Conference Workshop

The WebRTC pre-conference workshop at the IMS World Forum was well attended, close to 70 people, with a 50:50 split between suppliers and operators.  The agenda was structured so the morning was spent reviewing WebRTC technically and commercially, then we had WebRTC demos in the afternoon showing how WebRTC can be mashed up in many […]

End of 2012 Entry: An Eventful and Noisy Year

In this end of year article I’ll review 2012 and look at a few of the things coming up in 2013.  2012 has been an eventful year, we tend to miss how eventful as we’re busy working and raising our families (a life-long commitment!).  The year opened with some operators finally admitting revenues are in […]

African Service Provider IT (AspIT) Conference and Exhibition. 12-15 March 2012, Sandton Convention Centre, Johannesburg, South Africa

I will not be involved in this conference for the reasons set out in this weblog article. I’ve been asked to chair the African Service Provider IT (AspIT) Conference and Exhibition in March of 2012.  Its looks like its going to be a unique and interesting conference.  Its definitely reflecting the frustrations and issues I’m […]

Its Time Telcos Made some Changes at the TMF (TeleManagement Forum)

TM Forum was founded in 1988 by BT and AT&T, they had created similar support system architectures, see the BT Tile Architecture shown below.  Now this architecture was created nearly 30 years ago so its understandable why it suffers from the classic ‘Bell-head’ ‘box and wire’ design.  The TM Forum today brings together members (700 […]

More on the The ITization of Telecoms

Its one of those trends we know is there.  Its been there for decades. However, because the trend is constant it gets ignored, its a bit like boiling frog syndrome – ignoring the small changes until its too late and you’re cooked.  The trend is the ITization of telecoms.  Within the telecoms industry we like […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]

Defining SOA, SDP and IMS; and how they fit together

I would like to thank Jeroen Visser from BT for his suggestion of this article to explain SOA, SDP and IMS; and then explain how they fit together. Service Oriented Architecture Defined SOA (Service Oriented Architecture) has emerged as a successful integration framework for BOSS (Business and Operational Support Systems) within operators.  We are now […]