Tag Archives: T-Mobile

CXTech Week 15 2020 News and Analysis

The purpose of this CXTech Week 15 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 10 2020

The purpose of this CXTech Week 10 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

CXTech Week 51, News and Analysis

The purpose of this CXTech Week 51 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 50, News and Analysis

The purpose of this CXTech Week 50 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 46, News and Analysis

The purpose of this CXTech Week 46 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

What’s happened to the Mobile Phone Experience?

UPDATE June 27th: My TMO complaint was escalated and the agent, reviewing my case before contacting me, did one simple thing: asked me if moving back to my old plan would solved the problem. My immediate response was ‘Yes!’ I’m moving back to my old plan in July. Across credit card companies, banks, utilities, other […]

Telecom APIs Event 2014: Go To Market is Critical

Even though we’ve had three Telecom API events this year: June in Munich, this one in Oct in London, and the Service Delivery Innovation Summit in London in Sept (previously known as the SDP Global Summit) the event ended up being busier than expected with a relatively high % of telcos. I ran a pre-conference […]

SDP Global Summit 2013: Its Business not Technology

Previous weblogs and The Services Domain Report have discussed that the term SDP (Service Delivery Platform) is not appropriate.  We’re talking about the Services Domain, see the diagram on the left.  A telco is composed of three ‘domains’ the network domain, business and operational support systems (BOSS) domain, and the services domain.  The services domain […]

Interview with George Kapetanakis, VP Marketing of Tropo, about TADS

George has recently joined Tropo as VP Marketing.  He brings a wealth of marketing and product management experience from BSkyB, his own start-up Spontly, Velti, T-Mobile and Ericsson.  One of his first decisions on the job was sponsoring TADS (Telecom Application Developer Summit).  I asked George some questions around TADS, I’m doing this with all […]

Interview with Jonathan Bell, VP marketing at OpenCloud

I asked Jonathan Bell, VP Marketing at OpenCloud, some questions around TADS (Telecom Application Developer Summit), I’ll be doing this with the TADS sponsors, to understand the rich diversity of desires driving TADS, a grassroots initiative by people and businesses committed to creating a profitable and sustainable telecom application developer ecosystem. What excites you about […]