Tag Archives: service innovation

CXTech Week 33 2020 News and Analysis

The purpose of this CXTech Week 33 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Telecom Futures Today

I was invited to a customer event run by Flowroute, they provide SIP trucking, telecom APIs, and a range of other telecom services focused on the North American market. And were a sponsor of TADHack Chicago, their winning hack Samaritan was our second winning husband and wife team. The Flowroute customer event was a chance […]

IMS and WebRTC Workshop

At the IMS World Forum we ran a workshop on IMS and WebRTC, its full title “IMS World Forum Pre-Conference Workshop: A New Wave of Communication Service Innovation: IMS and WebRTC.”  The presentations are shown below, the running order kicked off with me frankly reviewing the challenges we face with service innovation, so after I got […]

Developing the Ecosystem for Service Innovation at the Mobility Tech Conference & Expo 2012

At the Mobility Tech Conference in Austin 3-5 Oct, Verizon, AT&T, Ericsson and a real live developer recently wrangled from the wild will take part in a frank and open discussion on the future of Service Innovation at 11 AM on Wednesday Oct 3rd. Panelists include: Bill Goodman, Director – Technology, Verizon Ivelin Ivanov, Founder […]

OpenCloud Round Table: The Game has Changed

I recently took part in a round-table discussion in London organized by OpenCloud on the changes occurring within the telecoms landscape: how operators need to change to keep up with market dynamics, with a focus on innovation in services and service-charging.  This was in conjunction with OpenCloud’s launch of Rhino Sentinel to help operators boost […]

End of Year Entry: Telecoms is Entering Uncertain Times

This entry shares some interesting data on the total global telecom revenue gathered in putting together a report I’m currently writing called: “The Services Domain. Market Status, Case Studies and Strategic Analysis.” The term Services Domain is used as the term SDP (Service Delivery Platform) is simply too ill-defined, abused by suppliers, and limits its […]

SDP World Summit and Broadband World Forum

We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted.  The slow pace shows the strength of state-granted duopolies / oligopolies.  Though we’re seeing a mounting chorus in the […]

Recent Workshops

A common theme on many of my projects is providing either at the start or end of a project an in-depth workshop. The focus of these workshops is varied: providing a fast-track understanding on new technologies or business models; separating hype from reality; explaining the unsaid agendas of the suppliers and service providers; providing a […]

The Litany of Excuses Stifling Communication Innovation Part 4

A previous article set out the litany of excuses given as to why communication innovation has stopped in operators; and we’re working through how those excuses can be solved, avoided, or ignored.  This article expands a little more on the excuse: “We can only focus on 4 service launches per year (because we only back […]

Broadband World Forum 2010, October 26-28th, CNIT La Defense, Paris, France

With a new child at home I’ve been limiting travel, well trying to, so this year only the two most important conferences in my calendar are attended: Mobile World Congress (MWC) in Feb and Broadband World Forum (BBWF) in October.  Informa have taken over BBWF so their massive conference machine, and in particular Gavin Whitechurch, […]