Tag Archives: service assurance

Service Management (Fulfilment and Assurance) Consolidation Update

In previous articles I’ve reviewed the consolidation of the service fulfillment space amongst small and medium sized companies: OSS Consolidation Part 1: Examining Service Management (Fulfillment and Assurance) – original article that provides the definitions used, explained the disconnect between the two categories of fulfillment and assurance, and provided a service fulfillment landscape. Update on […]

OSS Consolidation Part 1: Examining Service Management (Fulfillment and Assurance)

Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]