The purpose of this CXTech Week 49 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
Shortly after TADHack Global the Next Generation Service Platforms (NGSP) event took place on the 17/18 June in Munich. Below are 2 sets of slides, the first reviews some of the key presentations given at the NGSP event, and the second is my presentation that provides some background on TADHack and a brief review of […]
Even though we’ve had three Telecom API events this year: June in Munich, this one in Oct in London, and the Service Delivery Innovation Summit in London in Sept (previously known as the SDP Global Summit) the event ended up being busier than expected with a relatively high % of telcos. I ran a pre-conference […]