Tag Archives: ODP

The Imperative to Open the Network

At a recent Alcatel-Lucent customer event, Transforming the Customer Experience, I gave a presentation and ran a panel session on The Imperative to Open the Network, the pitch for the session was: “The world has changed drastically over the past 3 years for operators. No longer are they the preferred service provider of their customers. […]

More on the The ITization of Telecoms

Its one of those trends we know is there.  Its been there for decades. However, because the trend is constant it gets ignored, its a bit like boiling frog syndrome – ignoring the small changes until its too late and you’re cooked.  The trend is the ITization of telecoms.  Within the telecoms industry we like […]

The Next Generation On Device Portal – Do it or Drop the Service Provider title

The missed opportunity of the ODP (On Device Portal) has been discussed on this weblog several times.  The fact it took Apple to show the industry how to get it right is an embarrassment.  Apple’s iPhone has redefined the relationships in the mobile ecosystem.  Essentially they have become the service provider and the operator a […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]

Where next for operators’ service innovation?

I’ve been a long time proponent on the importance of APIs (Application Program Interfaces) to operators’ evolving business models, in fact, of APIs for any web based business model as discussed in this API Management Whitepaper. However, time is moving on and operators continue to struggle with implementing the basics given their business model (charge […]

Looking Back and Looking Forward

This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show.  I’ve discussed previously why most operators do […]

TelstraOne Experience: ODP Re-Emergence?

Earlier this week I discovered Telstra have launched an integrated storefront experience called the TelstraOne Experience: across the phone’s features, web, content, games, customer relationship management, and all the other services they provide.  Critically, its front-and-center of the customer’s phone experience and aimed at one-click access.  See picture and video below on its operation.  Its […]

Cricket’s MyHomeScreen shows the industry how to take on the Consumer Electronics and Operating System App Stores

In the article Reinventing the On Device Portal – The App Store, I reviewed how Apple’s implementation of its App Store on the iPhone provides a template for operators and how the struggling ODP (On Device Portal) can come into its own. I’ve reviewed the ODP landscape, its struggles and evolution in previous weblog articles.  […]

The Emerging App Store Ecosystem

There are 4 main application store provider categories: Operating System: Google Android, Microsoft Mobile Consumer Electronics: Apple, Nokia (Ovi), RIM, Sony, Nintendo, Microsoft Xbox Mobile Storefronts: Getjar, Handango, and in the future Amazon (they’ve already started with Kindle) Operator: Vodafone (Live), OrangeWorld, O2 Active Though the term app store is not entirely correct, as some […]

Is There Any Money in Service Exposure for Consumer Services? + Smart Pipes Conference (18-20 May) Update

There’s a great saying from Benjamin D’Israeli, ‘There’s lies, damned lies and statistics.’  To read the press, you’d think the trillion dollar telecommunications industry has been shaken to its core by Apple, a $33B consumer electronics company.  In April 2009 the Apple app store achieved 1B ‘application’ downloads in 9 months, estimates vary on the […]