Tag Archives: NetCracker

Update on OSS Consolidation Part 1 Weblog Article: Service Management

At the start of April I wrote about the consolidation in the service management space and the major trends of: Consolidation of functionality.  Just like enterprise IT, as mature functions are subsumed.  For example, once upon a time a service provider would buy a VoIP fulfillment platform, now multi-service fulfillment is the norm. Emergence of […]

OSS Consolidation Part 1: Examining Service Management (Fulfillment and Assurance)

Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]