Tag Archives: IVR

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

HireIQ Revolutionizes Interviews with Telecom APIs

Continuing the series of companies running their business on Telecom APIs, I interviewed Kevin Hegebarth, Vice President, Marketing and Product Management at HireIQ.  HireIQ’s SaaS-based on demand interviewing and assessment solutions improve hiring efficiency, lower attrition, and improve workforce performance.  When Kevin explains their proposition to me it was obvious, and that’s the power of […]

The Difference between Mobile App and Telecom App Developers

Before getting into the main message of this weblog, remember to beware “black and white thinking”.  It’s about focus, not absolutes.  This weblog came about as I realized this subtle but important distinction between mobile and telecom app developers is not broadly appreciated, it gets lost in the collective noun of developers. Most developers that […]

delivery.com. Your Neighborhood. Delivered. With Telecom APIs.

I had the opportunity to chat with Pierre Davidoff, VP Technology at delivery.com. They focus on truly representing the local businesses within a neighborhood.  And it’s not just food, its groceries, wine and spirits, and recently announced cleaners.  You’ll see the local businesses in a neighborhood, not just some instance of a big corporate chain.  […]

TeleSmart: An Uncommonly Seductive Offer Using Telecom APIs

Last week I had a discussion with kindred spirits Brian Lynott CEO and Owner of TeleSmart and Jim Lundeen Solutions Engineer at Telesmart on their experiences with running their business on Telecom APIs, thanks to an introduction from Voxeo Labs, who also review Telemart on their weblog.  The reason I felt they were kindred is […]

What “The Real-Time Cloud” means to Telcos and Enterprises

There’s an emerging category called the “Real-Time Cloud.”  Put simply it’s a high-performance cloud infrastructure that supports real-time services and APIs for any internet connected device.  The change that is about to make this category become very interesting is the rapid adoption of LTE-based devices in many markets, for example in South Korea LTE devices […]

A Brief History of Telco APIs and the Long Tail

Previous weblog articles have discussed the importance of Telco APIs across the whole tail, not just the long tail.  I find myself repeating the following too often for my liking, “Do not focus on the API, that’s just a piece of technology, an enabler, the key is understanding the value contained within a telco and […]

One to Watch: Voxeo. Quietly Making Network API-Enabled Services a Success

Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business.  Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below.  However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]