Tag Archives: ITIL

IT Trends: The One that is Often Overlooked

In reviewing the seething mass of marketing BS in the ICT (Information and Communication Technology) industry I see 5 main trend categories: Internet of things: ehealth, connected car, smart networks, sensor networks, mobile / portable devices, home storage, home networks and devices; Internet of services: analytics (aka big data, including predictive analysis), cloud computing / […]

African Service Provider IT (AspIT) Conference and Exhibition. 12-15 March 2012, Sandton Convention Centre, Johannesburg, South Africa

I will not be involved in this conference for the reasons set out in this weblog article. I’ve been asked to chair the African Service Provider IT (AspIT) Conference and Exhibition in March of 2012.  Its looks like its going to be a unique and interesting conference.  Its definitely reflecting the frustrations and issues I’m […]

Its Time Telcos Made some Changes at the TMF (TeleManagement Forum)

TM Forum was founded in 1988 by BT and AT&T, they had created similar support system architectures, see the BT Tile Architecture shown below.  Now this architecture was created nearly 30 years ago so its understandable why it suffers from the classic ‘Bell-head’ ‘box and wire’ design.  The TM Forum today brings together members (700 […]

More on the The ITization of Telecoms

Its one of those trends we know is there.  Its been there for decades. However, because the trend is constant it gets ignored, its a bit like boiling frog syndrome – ignoring the small changes until its too late and you’re cooked.  The trend is the ITization of telecoms.  Within the telecoms industry we like […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]