The purpose of this CXTech Week 19 2022 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The Smart Pipes conference had about 80 attendees from across the value chain; not just operators, suppliers and consultants. In attendance were Steve Glagow, head of Orange Partner; Pieter Knook, head of Vodafone Internet Services, Sune Jakobsson, Telenor Open Services; James Parton, head of O2 Litmus; plus many more operators. As well as leaders from […]
There’s a great saying from Benjamin D’Israeli, ‘There’s lies, damned lies and statistics.’ To read the press, you’d think the trillion dollar telecommunications industry has been shaken to its core by Apple, a $33B consumer electronics company. In April 2009 the Apple app store achieved 1B ‘application’ downloads in 9 months, estimates vary on the […]
In a previous weblog article on “Open Access Service Examples,” one case includes an “Operator Community Widget.” Where I provided some use cases on how an operator can harness Facebook. The business model for the operator would be to insert itself into the 16%-20% of online time being spent for social communications; enhancing that experience; […]
On the 16th January Apple App Store achieved 500 million downloads, granted most of the downloads are for free applications. But regardless this is a great achievement and a testament to focusing upon the needs of the customer and application developer. The Apple App Store was not the first App Store, some of its predecessors […]