Tag Archives: Interactive Voice Response

delivery.com. Your Neighborhood. Delivered. With Telecom APIs.

I had the opportunity to chat with Pierre Davidoff, VP Technology at delivery.com. They focus on truly representing the local businesses within a neighborhood.  And it’s not just food, its groceries, wine and spirits, and recently announced cleaners.  You’ll see the local businesses in a neighborhood, not just some instance of a big corporate chain.  […]

TeleSmart: An Uncommonly Seductive Offer Using Telecom APIs

Last week I had a discussion with kindred spirits Brian Lynott CEO and Owner of TeleSmart and Jim Lundeen Solutions Engineer at Telesmart on their experiences with running their business on Telecom APIs, thanks to an introduction from Voxeo Labs, who also review Telemart on their weblog.  The reason I felt they were kindred is […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]