Tag Archives: Information and Communication Technology

The Importance of Vertical Knowledge. Understanding the Customer. NTT Case Study.

In reviewing operators’ attempts to build / expand their enterprise ICT (Information and Communication Technology) business, given market pressures in the consumer sector, it’s interesting to see the variation in performance.  A common theme for those telcos successfully making the move or expanding on an existing business is the focus on vertical knowledge.  Vertical knowledge, […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]