Tag Archives: Healthcare

CXTech Week 37, News and Analysis

The purpose of this CXTech Week 37 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 21, News and Analysis

The purpose of this CXTech Week 21 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

Summary of Cloud Asia 2013

Cloud Asia delivered its third year co-organized with Singapore’s IDA (Infocomm Development Authority) with 400+ attendees.  My workshops on Cloud Computing and Big Data and Real-Time Analytics ran in parallel with the main conference and were packed with 40-50 people in each session.  Cloud Asia continues to be the most frank and focused discussion on […]

Verizon Powerful Answers Award

Verizon have just launched their Powerful Answers Award, its a global challenge to inspire and reward innovative solutions that address society’s biggest challenges in education, healthcare, and sustainability utilizing Verizon’s network, device and platform technologies. A total of $10 million in cash prizes will be awarded. You don’t need to be a geek that is […]

The Importance of Vertical Knowledge. Understanding the Customer. NTT Case Study.

In reviewing operators’ attempts to build / expand their enterprise ICT (Information and Communication Technology) business, given market pressures in the consumer sector, it’s interesting to see the variation in performance.  A common theme for those telcos successfully making the move or expanding on an existing business is the focus on vertical knowledge.  Vertical knowledge, […]

One to Watch: Voxeo. Quietly Making Network API-Enabled Services a Success

Voxeo has quietly built over the past 12 years an impressive enterprise voice and messaging business.  Their business began in hosted IVR (Interactive Voice Response) where they’ve achieved a leadership position as shown in the Ovum analysis below.  However, through their 250k strong developer community they’re really now a leader in communication enabled business processes. […]