Tag Archives: enterprise communications

It’s All Just Programmable Communications, or Programmable Telecoms if you Prefer

I’ve noticed some common mistakes from analysts when they review the CPaaS, UCaaS, and CCaaS market(s). Or the enterprise communications market (employee and customer) to take a customer-centric view. The mistakes stem from several sources: Grouping aggregators and CPaaS together as ‘CPaaS’ providers, it’s a bifurcated market, as explained in the simple programmable communications model, […]

CXTech Week 5 2020, News and Analysis

The purpose of this CXTech Week 5 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]

Astricon 2019 Keynote

I was fortunate to be asked to keynote at AstriCon 2019. Below are the slides. I provide some commentary in this weblog, and the video is at the end of this weblog, start at 17:28 for my keynote. The title is “Show my the ‘UCing Money,” the ‘f’ is silent 😉 I opened with a […]