The purpose of this CXTech Week 8 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 6 2024 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
The purpose of this CXTech Week 50 2020 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
At the AT&T Developer Summit myaNUMBER gave an excellent presentation of their Telecom API-enabled service, there’s a sweet video demonstration at the end of this article. At the AT&T event I was fortunate to have Voxeo Labs introduce me to the founders of myaNUMBER, John Wantz, Chief Dad, and Kyle Schei, Ops Dad; and we […]
Over the past couple of years we’ve seen a number of Telco API programs launched, as well as some re-focus and / or re-launch. Generally, the programs are growing with monthly revenue in the range of $1-5M. Which for most new businesses would be considered quite reasonable. However, Telcos being what they are, expectations are […]
I was reviewing some old slides last night and saw some material I put together nearly 3 years ago that made me both happy and sad. Funny how three years later telcos are still struggling, whereas the consumer electronics / OS / web service providers have done and moved on… 1. Without direct Customer Access […]
In a previous weblog article, “Unmuddling APIs, Developer Communities, Developers, Third Parties, App Stores, App Warehouses, and Widgets…..” I discussed the confusion around the terms and set out some of the categories of third parties that could use operators’ APIs: Enterprises (e.g. where an enterprise’s IT developer may want to use presence for their corporate […]