Tag Archives: customer experience

CXTech Week 32, News and Analysis

The purpose of this CXTech Week 32 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

Data from Wadaro Comparing how Phones and Phone Manufacturers Perform as the Customer Experiences It

Wadaro, a start-up to watch, has been discussed in a number of previous weblog articles.  They’re now deployed across a number of operators and the tip of a very large iceberg of results from monitoring the network as the customers’ experience it are described here.  For reasons of confidentiality the networks these results were gathered […]

Focusing on the Basics and Why Limiting Ourselves to Standards Accelerates the Decline to a Utility Business Model of Internet Access

We all experience it, dropped calls, inability to connect to the network, garbled voice, painfully slow internet access, etc.  Why is the core service still less than completely reliable when its been around for 20 years?  The problem in-part is how operators test their network to capture these issues is based on standards created at […]

Mobile Broadband and DSL Broadband: How do the customers’ experiences compare?

The GSMA reported in August there are now 4 million new HSPA (High Speed Packet Access) subscribers a month.  The total number of HSPA users has passed the 50 million mark globally from 11 million a year ago.  Mobile Broadband is definitely taking off, as discussed in this previous weblog article. When I was in […]