The purpose of this CXTech Week 50 2023 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News […]
In response to many questions over the past year on how different CPaaS (Communication Platform as a Service) providers compare, the general confusion given the rapid increase in the number of providers claiming to be CPaaS, and the likely continuation of that confusion given the evolution of the CPaaS market. I thought it would make […]
There’s been quite a bit of debate stimulated by the weblog “What’s in a name? Finding a better handle for Programmable Telecoms“, the related twitter discussion (see below), and lots of other threads over the past month. What’s in a name? Finding a handle for #ProgrammableTelecomshttps://t.co/O1NBSgvQsq FinTech is an excellent handle for financial service innovators. We need […]
I was thinking the other day how little I now use my phone for day-to-day communications, and then started to think, why is that? To start with operators have been rather unsuccessful with their communication VAS (Value Added Services) – most people call them communication apps these days. There are hundreds of them, for example […]