Tag Archives: Cisco

CXTech Week 31, News and Analysis

The purpose of this CXTech Week 31 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 24, News and Analysis

The purpose of this CXTech Week 24 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 20, News and Analysis

The purpose of this CXTech Week 20 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 13, News and Analysis

The purpose of this CXTech Week 13 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 12, News and Analysis

The purpose of this CXTech Week 12 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

Shooting from the Hip

I thought I’d keep this article punchy as I’m full of a cold, so would rather just shoot from the hip than think too much on some of the topics I’ve discussed on my calls this week There are some numbers in here, so its not just rambling opinion. Cisco bought market share, all the UC […]

On cPaaS, UCaaS, WebRTC

I’ll start with some definitions. cPaaS – communications platform as a service. Its a telecom app server running in the cloud and a bunch of carrier interconnects that enable telecoms (voice, video, messaging, identity, payments, etc.) over the internet / PSTN between people and things. Its generally accessed using an API, but SDKs, GUIs, and […]