Tag Archives: Ceon (now Convergys)

Service Management (Fulfilment and Assurance) Consolidation Update

In previous articles I’ve reviewed the consolidation of the service fulfillment space amongst small and medium sized companies: OSS Consolidation Part 1: Examining Service Management (Fulfillment and Assurance) – original article that provides the definitions used, explained the disconnect between the two categories of fulfillment and assurance, and provided a service fulfillment landscape. Update on […]