Tag Archives: Cable Operator

Opening Up the Soft Service Provider: The Telco API (Summary)

Survival is the mother of innovation.  As customer behavior, rather than technology and competition, significantly impacts a service provider’s business, threatening the core revenues; the Telco API (Application Program Interface) is one method for operators to foster innovation on their networks.  The Telco API enables operators to expose capabilities from their networks such as location, […]

Summary of “Where’s the Mobile Industry Going?” Panel at the Sigma System’s User Conference

Sigma Systems’ first User Conference (June 4th-6th, Barton Creek Resort), explored the next generation of consumer and business oriented services, including insight and discussion around emerging trends and technology developments in the following areas:  targeted advertising, evolution of commercial VoIP & data services, global deployments in mobile broadband services, evolution to on-demand services, converged applications […]

OSS Consolidation Part 1: Examining Service Management (Fulfillment and Assurance)

Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]