Tag Archives: C-Cor

IPTV Survey

IPTV has been a long time in coming.  Back in 1991/1992 at BT Labs I helped build one of the first VoD systems over DSL with Gavin Young‘s team.  Nearly 20 years later, most of the major telcos have rolled out IPTV, e.g. China Telecom, Deutsche Telekom, and AT&T.  Global IPTV customer numbers are at […]

Update on OSS Consolidation Part 1 Weblog Article: Service Management

At the start of April I wrote about the consolidation in the service management space and the major trends of: Consolidation of functionality.  Just like enterprise IT, as mature functions are subsumed.  For example, once upon a time a service provider would buy a VoIP fulfillment platform, now multi-service fulfillment is the norm. Emergence of […]

OSS Consolidation Part 1: Examining Service Management (Fulfillment and Assurance)

Starting with a few definitions: Service Fulfillment systems support processes that ensure service providers give requested services to customers in a timely and correct manner, so called Order-to-Cash cycle. Service Assurance solutions monitor service performance based on the customer’s view, not the network manager’s view, based on defined key performance indicators (KPIs), key quality indicators […]