Tag Archives: Business and Operational Support Systems

SDP Global Summit 2013: Its Business not Technology

Previous weblogs and The Services Domain Report have discussed that the term SDP (Service Delivery Platform) is not appropriate.  We’re talking about the Services Domain, see the diagram on the left.  A telco is composed of three ‘domains’ the network domain, business and operational support systems (BOSS) domain, and the services domain.  The services domain […]

Running to Stand Still. The Negative Cycle of Spending Virtually all the IT Budget to Keep the Lights On. Why we need a BOSS reset!

I apologize that this is a high level article, but I’m seeing the term Customer Experience Management being misused and promising things it will not deliver without a complete reset of the BOSS (Business and Operational Support System).  A problem faced by many telecom network operators (telcos) is they are caught in an endless cycle […]

SDP Asia, Mobile VAS, Smartphone Apps & OS, and Convergent Billing Conference. 27-30 March 2012 Singapore

The 6th SDP Asia Summit is being held in conjunction with 3 other conferences: Smartphone Applications & Operating Systems (OS) Asia 3rd Mobile Value Added Services Asia OSS/BSS & Convergent Billing Asia The report “The Services Domain. Market Status, Case Studies, Analysis and Recommendations” report discusses the importance of the services domain to the future […]

SDP Global Summit 2011: SDP Finally Breaks Out of the Box

Day 1 of the SDP Global Summit kicked off with an impressive line-up of operator case studies from Michel Burger of Vodafone, Medhat Amer of Mobily, Mohammed Aldhwaiyan of STC and Mario Domingo of Globe.  Common themes to their success include: SDP is not a product, it’s a project covering people, processes and technology (an […]

African Service Provider IT (AspIT) Conference and Exhibition. 12-15 March 2012, Sandton Convention Centre, Johannesburg, South Africa

I will not be involved in this conference for the reasons set out in this weblog article. I’ve been asked to chair the African Service Provider IT (AspIT) Conference and Exhibition in March of 2012.  Its looks like its going to be a unique and interesting conference.  Its definitely reflecting the frustrations and issues I’m […]

SDP World Summit and Broadband World Forum

We’re reaching an interesting stage in operators’ attempts to remain relevant to customers beyond voice and internet access, which still remains a nice business, yet commoditization continues, albeit at a slower pace than most have predicted.  The slow pace shows the strength of state-granted duopolies / oligopolies.  Though we’re seeing a mounting chorus in the […]