Tag Archives: Bundling

Twilio Flex does a Microsoft

Microsoft built Windows, a platform that enabled people to create cool stuff, like spreadsheets, word processors, lots of enterprise desktop applications. Microsoft copied the high margin cool stuff built on Windows, and soon their software became the default.  This is what we’re seeing with Twilio Flex. BTW, browsers were not high margin, hence the delay […]

The Growing Diversity amongst Operators on Service Success

Telephony was the first user generated content (UGC) service.  Operators provide a pipe, and we filled it with a conversation.  It fulfills a basic human need, the need to communicate, and as been successful around the world.  As telecommunication services become more sophisticated we’re witnessing a divergence amongst operators on service success.  The roots of […]