Tag Archives: Avaya

CXTech Week 24, News and Analysis

The purpose of this CXTech Week 24 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 23, News and Analysis

The purpose of this CXTech Week 23 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and […]

CXTech Week 20, News and Analysis

The purpose of this CXTech Week 20 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 18, News and Analysis

The purpose of this CXTech Week 18 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

CXTech Week 12, News and Analysis

The purpose of this CXTech Week 12 newsletter is to highlight, with commentary, some of the news stories in CXTech this week. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms […]

The Enterprise Telecoms Revolution. A Potted History of Programmable Telecoms.

Before we start, do not worry about all the acronyms in this potted history of Programmable Telecoms, there is an irreverent acronym list at the end of this weblog to help you through them. And yes, this is a long weblog, at 4k words it should take about 20 minutes to read, but its easy […]

Interview with Ivelin Innanov Co-Founder of Telestax

Ivelin and I have known each other for many years; he’s the classic technology entrepreneur with a brain that can hop between deep technology discussions to a business discussion without a moment of hesitation.  He founded Mobicents an Open Source VoIP Platform to help create, deploy, manage applications integrating voice, video and data. He is […]

Unified Communications Questionnaire

Unified communications is not new, its been around for nearly a decade.  My start-up Teltier 10 years ago was promoting services such as missed call summary, instant conferencing and messaging, as well as unified communications (UC).  There’s nothing like being painfully too early to market   Unified communications is the integration of real-time communication services […]

Unified Communications, the Enterprise, the Mobile Phone and the Threat to Mobile Operators

UC (Unified Communications) brings together the communication and data networks of an enterprise.  The Innovative Communications Alliance (ICA), led by Nortel and Microsoft, is creating the hype surrounding UC.  The purpose of this article is not to discuss UC within the enterprise, rather look at the emerging mobilization of UC and the impact it could […]