Tag Archives: appear.in

CXTech Week 11, News and Analysis

The purpose of this newsletter is to highlight, with commentary, some of the news stories in CXTech Week 11, 2019. What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. Examples of what falls into CXTech includes: Programable Telecoms / Communications, CPaaS, […]

Summer Madness. Beware those heralding digital transformation and API business models

It must be the additional heat from global warming bringing the summer madness out early. This is just a selection of the silliness I see pass through my inbox today on the way to the deleted folder. Digital Transformation still keeps being used as if it means something. Digital was cool in the ’70s, just […]

WebRTC Global Summit Review

Let me kick off with an obvious statement but it needs repeating: WebRTC is about communications not just telephony.  Which has an important corollary: telephony is not dead, its just becoming a bit-part in the emerging web-centric communications landscape. The first ever WebRTC Global Summit ran from March 31st – April 2nd in London. Congratulations […]