Tag Archives: API

From IM to the First Point of Contact with the Internet (FPOCI)

IM (Instant Messaging) / chat has been around for a long time. Before AIM (AOL Instant Messenger, 1997) and ICQ (Internet Chat Query, 1996), there was the command line function ‘chat’ on unix (early 1980s) which evolved into IRC (Internet Relay Chat,1988); and for the VMS (Virtual Memory System) crowd there was phone (sometime in […]

UC in Europe; It’s Complicated

UC in Europe is complicated. When I use the acronym UC (Unified Communications) I’m taking a broad definition encompassing vPBX, hosted UC, UCaaS, and all the IVR, contact center, and web widget features that are used. The reason for such a broad definition is because enterprises use UC is so many ways, there’s a laundry […]

Shooting from the Hip

I thought I’d keep this article punchy as I’m full of a cold, so would rather just shoot from the hip than think too much on some of the topics I’ve discussed on my calls this week There are some numbers in here, so its not just rambling opinion. Cisco bought market share, all the UC […]

On cPaaS, UCaaS, WebRTC

I’ll start with some definitions. cPaaS – communications platform as a service. Its a telecom app server running in the cloud and a bunch of carrier interconnects that enable telecoms (voice, video, messaging, identity, payments, etc.) over the internet / PSTN between people and things. Its generally accessed using an API, but SDKs, GUIs, and […]

Enterprise Connect, TADHack, Programmable Telecoms

In a couple of weeks we have TADHack-mini Orlando, just before Enterprise Connect. We’ve run hackathons before other events, such as TADHack-mini Japan before the big WebRTC Conference in Japan, and for several years ran TADHack-mini London before the WebRTC Global Summit. Its a great way to demonstrate what programmable telecoms means in practice. This […]

Next Generation Service Platforms Review

Shortly after TADHack Global the Next Generation Service Platforms (NGSP) event took place on the 17/18 June in Munich.  Below are 2 sets of slides, the first reviews some of the key presentations given at the NGSP event, and the second is my presentation that provides some background on TADHack and a brief review of […]

SDIS: An Uplifting Event, but the Institutions remain Detached from Reality

At the end of this weblog is an update with a review of some of the slides presented. The SDP Global Summit, renamed Service Delivery Innovation Summit (#SDIS), reached its 10th year. The name change was to reflect the broader scope of service innovation beyond the nebulous and to some extent discredited term SDP, so […]

Myths and Misconceptions in Telco APIs

I’d like to share some of the myths and misconceptions I come across in my travels on telco APIs and more generally service innovation. 1) Twilio and Apigee are used in the same breath, as if they’re the same proposition. Twilio is an API publisher, this article from 2012 explains the difference. There’s a strong […]

Truth, Lies, and APIs

It was 20 years ago I realized software will define the telecom world.  I was building a ranged and leveled repeater for a gigabit PON (Passive Optical Network); the great grand-daddy of Verizon FiOS.  The opto-electronics hardware was quite specialized, but the intelligence that made the system work was a large Altera FPGA (Field Programmable […]

HireIQ Revolutionizes Interviews with Telecom APIs

Continuing the series of companies running their business on Telecom APIs, I interviewed Kevin Hegebarth, Vice President, Marketing and Product Management at HireIQ.  HireIQ’s SaaS-based on demand interviewing and assessment solutions improve hiring efficiency, lower attrition, and improve workforce performance.  When Kevin explains their proposition to me it was obvious, and that’s the power of […]