Tag Archives: Amazon On Demand

SDP Global Summit 2012, Rome, 11th-14th September

The SDP (Service Delivery Platform) Global Summit 2012 takes place in Rome from the 11th-14th September. On Tuesday the 11th September is the API focus day.  I recently founded a Telecom APIs group on Linkedin, its generating some interesting discussions such as: Discussion on “Is WAC Dead?” Survey on “The recently specified OMA RCS APIs?” […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]

Diversity in Consumption, Black and White Thinking, and Life in 2020

I recently responded to a friend’s weblog post, Ric Ferraro, when I read through his article about a day in his life in 2020.  I thought I’d use this article to give my perspective on how some technologies and behaviors may look by then, as well as some ramblings on a few related topics. An […]

Looking Back and Looking Forward

This article reviews some upcoming themes and the passed year’s themes. Looking Forward: MWC 2010 and some themes for the coming decade What will probably be the main themes of MWC (Mobile World Congress) 2010? Unfortunately, LTE (Long Term Evolution) will be a key focus of the show.  I’ve discussed previously why most operators do […]

Why Telco’s Continue to Loose Customers’ Hearts

Apologies for the gap in publishing, with the birth of my son, Liam, on the 28th Nov, and a rush of end of year projects; I’ve just not had the time.  But with the holidays coming up, I have a backlog of material to publish Today I had an experience that is critical to a […]