Category Archives: Data and Analytics

The Tools for Understanding the Customer: Business Intelligence

This weblog has referred many times to the potential of operators to understand their customers given their role as network provider.  In this article I go a little deeper into the technology behind that statement, business intelligence. Business Intelligence (BI) refers to software techniques used in spotting, extracting, and analyzing business data, such as sales […]

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]