Category Archives: Customer Experience

What’s happened to the Mobile Phone Experience?

UPDATE June 27th: My TMO complaint was escalated and the agent, reviewing my case before contacting me, did one simple thing: asked me if moving back to my old plan would solved the problem. My immediate response was ‘Yes!’ I’m moving back to my old plan in July. Across credit card companies, banks, utilities, other […]

What is it that you do?

I’m asked this question surprisingly often, “Alan, what is it that you do?” My stock answer is, “I wander the world helping people.” Which generally results in a wry smile from those who know me; else a questioning or annoyed look from someone who was expecting a straightforward answer to a straightforward question. When I […]

PSTN SPAM and its impact on Enterprise Communications

PSTN SPAM is on the rise in the US. A simple survey of my US-based friends shows those with iPhones, that lack the filtering provided by Android, are suffering multiple calls per day. My Nexus 5X has some nice filtering tools, I’m seeing 3 or 4 per week. According to the Federal Trade Commission, Americans made […]

Shango Review: Setting Telephony Free

The Shango team have an impressive history spanning over 6 years in building and integrating telecoms and web backend systems. They built the back-end-as-a-service platform business that One Source Networks’ bought last year, and the team have spent over two years building their new platform that bridges the telephone network and the web. The good […]

TADHack Launched

TADHack (Telecom Application Developer Hackathon) is a global event, created and driven by the grassroots of the industry to help developers discover the latest ways to add communications to their application, services and business processes.  And compete for $20k in prize money.  It is unique because it brings together all relevant telecom application development tools […]

Telecom Application Developer Summit

Most of my working life has been spent building telecom applications within telcos (BT), vendors (Lucent, Cambridge Technology Partners), in my start-up Teltier (mobile presence applications), and working with many tens of telecom application developers as an independent. Based on this experience, telecom application developers exist and are grossly under-served by the telecom industry.  A […]

Start-ups to Watch: Blue Butterfly with TapToWiFi

Last week I had an interesting chat with the founders of Blue Butterfly, Andy King and Jack Wall.  Blue Butterfly has created an interesting new service for businesses and their customers that uses NFC (Near Field Communications), QR (Quick Response) codes, and any other widely adopted machine readable technology that pops up in the future.  […]

A Rapidly Growing Problem for Mobile Operators: NOT Security of Network Equipment Software but Unapproved Handsets from China

It’s not discussed in public by operators or regulators or the BSMA (that is an intentional typo on the GSMA given some of its PR).  Though this weblog has been discussing it for a number of years when we reviewed Wadaro back in 2008, and presented some interesting analysis this year: it’s the impact of […]

GotoCamera Makes Home Monitoring Beautifully Simple

I reviewed GotoCamera (previously called HomeCamera) in a 2008 article, since then the service has grown from strength to strength.  This year an important development has taken place in the market, standalone IP WiFi cameras are now available for less than $100.  That is, no PC is required, just plug-it in and you’re monitoring whatever […]

Summary of SDP Asia, Mobile VAS, Smartphone Apps & OS, and Convergent Billing Conference

The 6th SDP Asia Summit was held in conjunction with 3 other conferences: Smartphone Applications & Operating Systems (OS) Asia 3rd Mobile Value Added Services Asia OSS/BSS & Convergent Billing Asia The SDP Asia Summit and Convergent Billing Asia were run as a single stream which made sense as they are both platforms necessary to […]