Monthly Archives: October 2011

One to Watch: Urban Airship and Push Notifications

Urban Airship came to my attention recently, thanks to Sean O’Sullivan, in the rapidly emerging category of push notification aggregation.  Push notifications allow developers to send messages directly to customers who have installed their app, even when the app is closed on their device. Its yet another lost opportunity for SMS as operators remain stuck […]

BBWF Highlight: Real World Convergence

As promised in the Day 1 BBWF article, here is a sample of the excellent presentation given by Matthias Linder, CTO Magyar Telekom providing an open and frank discussion on their experiences around convergence (many suppliers/consultants call it business transformation to make it sound more expensive.) The key to success in convergence isn’t about technology, […]

Open Letter to Operators on Improving Their Customer Service

Dear Operator, When I have a problem with your network, I really do not want to call you.  I fault-find my home network, I reset the router, I check the ONT (Optical Network Terminal), I reset the PC, I reset the router with the PC off and then turn on the PC.  I do everything […]

SDP Global Summit 2011 Highlights

In this article I highlight just a few of the many interesting presentations made at the SDP Global Summit, the slides are shown below. Jose Valles, BlueVia, gave a presentation on the best of the current API recipes: Operators are not attractive to developers because of the sins of the past (e.g. Orange Partner), arrogance […]