Monthly Archives: July 2010

Operators need for Baby Steps in Business Intelligence, More TMO Customer Service Woes, and the ITization of Telecoms

Amazon provides amazing customer service, I’ve never had to call them through the hundreds of transactions, everything is just there online.  Its respectful of my time and lack of patience.  Comparing this to my latest TMO (T-Mobile) experience has me wishing Amazon would take over TMO’s customer service.  The week before last my wife had […]

Broadband World Forum 2010, October 26-28th, CNIT La Defense, Paris, France

With a new child at home I’ve been limiting travel, well trying to, so this year only the two most important conferences in my calendar are attended: Mobile World Congress (MWC) in Feb and Broadband World Forum (BBWF) in October.  Informa have taken over BBWF so their massive conference machine, and in particular Gavin Whitechurch, […]

Where next for operators’ service innovation?

I’ve been a long time proponent on the importance of APIs (Application Program Interfaces) to operators’ evolving business models, in fact, of APIs for any web based business model as discussed in this API Management Whitepaper. However, time is moving on and operators continue to struggle with implementing the basics given their business model (charge […]

Mobile Broadband: Backhaul’s the issue not the air interface

This old weblog article from 2008 discusses the cost structure of a typical mobile operator, and I show below the structure graphically.  The key figure is transport costs (backhaul) are roughly 7% of total costs back in 2008.  Some operators have seen that jump to over 15%-20% of total costs in under 2 years.  The […]