Monthly Archives: August 2009

Upcoming Conferences: 4GWE, Broadband World Forum, Oracle SDP in Action

I hope you managed to have an enjoyable summer break.  With the end of the summer holidays comes conference season… At the 4G Wireless Evolution conference next week in LA I’ll be moderating the session “The Ecosystem of Application Developers” (4G1-04), on Tuesday 1st Sept, 2:00-3:15pm.  On the panel will be: Shai Berger, CEO Fonolo; […]

Let’s Not Forget the Customer Service Basics in the Race to Innovate: Poor Customer Service Example from T-Mobile US

As a consumer, of all my bills my mobile/wireless phone bill remains the most troublesome.  Electricity, water, gas, broadband, TV and even fixed/VoIP telephony appear with few surprises.  A quick search online shows there is a significant problem with mobile operator’s billing.  My recent experience with T-Mobile US made me realize they do not understand […]

Cable Labs Summer Conference “2009: Year of the App Stores & Development Platforms”

The Cable Labs Summer Conference was held at Keystone Colorado.  Its a gathering of the North Amercia cable industry, its similar to the Mobile World Congress for meeting with many of the industry’s execs as you walk between meetings.  Given most MSOs do not directly compete, there’s lots of friendly and open discussions on technical […]